Find answers to common cleaning service questions below, intended to be helpful.

Is a long-term contract required for service?

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

Are you insured?

Yes. VivaClean is fully insured with 1,000,000 liability insurance to protect your home and to give you peace of mind.

What towns do you service?

VivaClean offers house cleaning, apartment cleaning, and office cleaning services in the following areas: Austin, Buda, Bastrop, Bertram, Burnet, Dripping Springs, Elgin, Kyle, Taylor, Round Rock, Cedar Park, Georgetown, Pflugerville, Hutto, Jarrell, Leander, Liberty Hill, Lockhart, Manor, Marble Falls, San Marcos and Wimberely.

What all is included in your cleaning service?

Please review our thorough residential cleaning checklist for a list of services we perform for each type of cleaning.

Do you furnish the cleaning supplies?

Yes. We furnish everything needed to clean your home free of charge.

What should I expect on my first appointment?

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home or office. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Do I need to do anything before you arrive?

To get the most out of your cleaning service, it's best to tidy up beforehand. This allows the cleaners to concentrate on eliminating dust and grime rather than organizing your belongings. "We recommend that clients pick up items such as toys and clothes, as our primary focus is cleaning, not organizing."

Will I have the same cleaning person each visit?

Whenever possible, we will schedule the same cleaner for each visit. We understand the importance of having someone you know and trust cleaning your home. You will have a consistent team of two cleaners for each cleaning session.

Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

How will you enter my home on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.

What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

Do you offer residential cleaning gift certificates?

Yes. You can purchase a cleaning gift certificate for just about any occasion.

How and when do I pay for my cleaning services?

We require payment at the time of service. We accept most major credit cards and debit card payments. If you would like to pay for services using your credit card, please visit our pricing page, submit your cleaning needs, and finalize your payment in the last step. Alternatively, if you prefer, you can also complete your payment over the phone.

Eco quality Service It's Our Guarantee.

  • Professional
  • Affordable
  • Screened Housekeepers
  • Secured
  • Bonded
  • Licensed