Overview
At VivaClean, LLC, we strive for complete satisfaction with our residential cleaning services. However, if you are not satisfied with a cleaning service, please notify us within 7 days of the service date to discuss your concerns. Due to the nature of the services provided, refunds are typically handled on a case-by-case basis.
To be eligible for a potential refund or re-clean, you must provide specific details and, if possible, photographic evidence of the areas of concern. We will then assess the situation and determine the appropriate resolution.
Please note that dissatisfaction based on subjective opinions or areas not explicitly included in your agreed-upon service are generally not grounds for a refund.
Refunds (if applicable)
If your refund request is approved after our assessment, we will notify you and process the refund to your original method of payment within 7-10 business days. The amount of the refund, if any, will be determined based on the specific circumstances and the portion of the service deemed unsatisfactory.
Late or missing refunds
If you haven’t received a refund yet, please first check with your bank or credit card company as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at support@getvivaclean.com.
Re-Cleans (our preferred resolution)
In many cases, our preferred resolution for addressing concerns is to offer a re-clean of the specific areas that did not meet your expectations. This allows us the opportunity to ensure your satisfaction with our services. Re-cleans must be scheduled within a reasonable timeframe following your initial notification.
Contact Us
For questions or concerns regarding our residential cleaning service satisfaction, please contact us at support@getvivaclean.com or call us at 512-886-2455.
Commercial Cleaning Refund Policy
Overview
VivaClean, LLC is committed to providing high-quality commercial cleaning services tailored to the specific needs of your business. If you experience dissatisfaction with our commercial cleaning services, please notify us within 24 hours of the service date to allow for prompt assessment and resolution.
To be eligible for a potential refund or re-clean, you must provide specific details outlining the areas of concern, ideally supported by photographic evidence. We will then conduct a thorough review based on the agreed-upon service contract and cleaning specifications.
Refunds for commercial services are evaluated on a case-by-case basis, taking into account the scope of the contract, the nature of the dissatisfaction, and the documented service provided.
Refunds (if applicable)
If a refund is deemed appropriate following our review, we will notify you of the approved amount. Refunds will be processed to your original method of payment within 10-14 business days. The refund amount will be determined based on the portion of the service that did not meet the agreed-upon standards.
Late or missing refunds
If you haven’t received a refund yet, please contact your bank or credit card company to inquire about processing times.
If you have completed these steps and still have not received your refund, please contact us at support@getvivaclean.com.
Re-Service (our standard resolution)
Our standard approach to addressing concerns with commercial cleaning services is to offer a re-service of the specific areas identified as unsatisfactory, ensuring they meet the contracted standards. This re-service will be scheduled at a mutually convenient time and will be performed according to the original service agreement.
Service Adjustments (for ongoing contracts)
For clients with ongoing commercial cleaning contracts, we are committed to continuous improvement. We will work with you to address any recurring issues through adjustments to our cleaning protocols and service delivery to ensure your long-term satisfaction.
Contact Us
For any questions or concerns regarding our commercial cleaning service satisfaction, please contact us at support@getvivaclean.com or call us at 512-886-2455.